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Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you received the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. by email).

To meet the deadline, it is sufficient that you send the notification before the end of the cancellation period.

Consequences of the revocation

If you cancel this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs resulting from your choice of a delivery method other than our standard delivery option), without undue delay and at the latest within fourteen days.

For this refund, we will use the same payment method that you used for the original transaction.

We may refuse to refund your money until we have received the goods back or you have provided proof that you have returned them.

Return of goods

You must return the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal.

You will bear the direct costs of the return shipment.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (§ 312g para. 2 no. 1 BGB).

This applies in particular to custom-made spectacle lenses (e.g., with prescription or personalized optical values). These are excluded from the right of withdrawal once production has begun.

Eyeglass frames that are not custom-made are not excluded from the right of withdrawal.